Guest communication, handled around the clock
Every message from first inquiry to post-checkout goes through one inbox that we run. Automation covers the predictable part; a person handles the rest.
Guests ask the same twenty questions, and then they ask the twenty-first at eleven at night. Message templates solve the first group. The second group is why someone has to be watching the inbox.
We run both. Automated flows fire at booking, before arrival, during the stay and after checkout, and our multilingual team picks up anything the automation can't answer. When something needs hands on site, we brief and dispatch your own cleaner or handyman and follow it through until it's closed.
What’s included
Everything below is digital work we run for you. Anything physical at the property stays with your own local cleaner or handyman — we coordinate them.
- Pre-booking inquiry responses
- Automated message flows for booking, pre-arrival, in-stay and post-checkout
- Real-person handling of anything the automation can't answer
- Upsells such as early check-in and late checkout
- Issue triage — we dispatch your local cleaner or handyman and follow it through to resolution
- Multilingual replies
How it works
- 01
Document the property
We build an answer set from your property details, house rules and quirks, so replies are specific rather than generic.
- 02
Automate the predictable
Message flows are timed to each booking: confirmation, arrival details, a mid-stay check and a checkout note.
- 03
Cover the rest live
Our team answers anything outside the templates, in the guest's language, at any hour.
- 04
Escalate to your contacts
If something physical is needed, we contact your local cleaner or handyman, brief them and confirm it's resolved.
What it means for you
Guests get answers quickly, which shows up in reviews
Your phone stops being the escalation path
Issues reach the right local person with the right information
Guest Communication — frequently asked
Automation handles scheduled, predictable messages. Anything else is answered by a person on our team.
Our team replies in the major European languages and English. Where a guest writes in something else, we handle it through translation and keep the response accurate.
We triage it with the guest, then contact your local cleaner or handyman with what's needed and follow up until it's fixed. We don't attend the property ourselves.
Related services
Ready to hand over guest communication?
Set up your property in minutes. We take over the digital side and coordinate with the local contacts you already trust.